Shipping and Return

If you need to return or exchange an item, contact returns@bedfordvamuseum.org (customer service) for a Return Authorization. We will accept returns within 15 days of delivery. All merchandise must be in new condition. Please follow the return check list to ensure that no shipping damage will occur. (Some Restrictions Apply)

Shipping and Ordering Information.

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Sundays. In the event of a delay, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice for your product to remain on backorder, or to cancel your order. A signature is required on all shipped orders (there must be someone to sign for the package or you may pick it up from your local UPS office). For more information, please contact us. All orders will only be ship by UPS or FedEX. For correct shipping charges on ground or air shipments, please email us. Unless specified, all orders in the domestic U.S. are shipped UPS ground or FedEX.

Questions About Your Order?

Please send an email using our contact form.

Cancel An Order

To cancel an item on back order, contact our customer service department using our contact form. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified. You can also check you order status.

Return for Refund

Credit amount will be calculated as follows:

Items: Credit less all freight charges incurred.

WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires. NO REFUND ON DAMAGED BOOKS. NO EXCEPTIONS.

SPECIAL ORDER ITEMS: Special order items are not returnable. Blowout and Special pricing items are sold in “AS IS” Condition and are not returnable.

Orders shipped via Federal Express will be charged freight both ways on refused shipments. Credits will be issued to the credit card used to process the order. All items must be in “as-new” condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 20% of restocking fee, and must be completed within 15 days of the invoice date.

Shipping and Damage Claims

If your shipment has arrived damaged, please contact your local UPS customer service within 2 business days of receipt to report the damage. Save all packaging material for UPS inspection. UPS will inspect and pick up the damaged merchandise to return to Bedford Museum. Merchandise must be completely repackaged in the original packing for return. Please call Bedford Museum’s customer service to report the damage and schedule a reshipment.

Manufacturers Warranties

One Year manufacturer warranty only, No Exceptions. Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty. Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Bedford Museum Reserves the right to refuse any handling of claims.